FAQ

General

Pealock is a smart electronic lock which protects sports gear and other equipment from theft.

Pealock can be locked / unlocked using a smart app or NFC accessory. The lock communicates over short distances via Bluetooth. As soon as you move away from the lock, it automatically switches to the GSM signal. The SIM card is already inserted into the lock at the factory.

By snapping the buckle into the lock. The LED ring will flash green.

The package contains a Pealock smart lock including a strap and buckle, operating instructions, NFC card, tool for removing and inserting the SIM card, USB charging cable.

Yes. It is possible to pair up to 5 different NFC accessories to one lock.

There is no need to have a smartphone when using Pealock. The package includes an NFC card that can be used to lock / unlock the Pealock.

Pealock has an automatic unlock function when the battery is very low. In practice, this means that at 20%, the user is notified that the battery is almost empty and the lock will unlock soon. With 10% left in battery, the owner is again warned about the very low capacity of the battery and the lock will be unlocked.

In most countries (where you have a mobile signal) Pealock works by default. When the Pealock loses its signal abroad, simply eject and re-insert the SIM card into the lock. It will retrieve information about the foreign signal provider and will operate as in the Czech Republic.

Cyclists

Yes. Pealock can also be used in a basement or garage. However, it must be connected to an electrical outlet, otherwise the battery will discharge. Another option is to use power from a power bank.

The strap is 35 cm long. You can use the buckle to adjust its length. Sports equipment can be attached to a railing or stand. You can also lock two wheels together.

Saddle bag we sell, cycling jersey or backpack.

You can lock two bike wheels together, the wheel to a stand, or the wheel to the bike frame.

Skiers

In the mobile application, you can easily set the alarm delay from 1 to 5 seconds. In addition, the Pealock has an automatic alarm stop function if the Pealock is idle for 5 seconds. The alarm will then turn off automatically.

Yes. You can also attach the skis with poles. The strap is 35 cm long and its length can be adjusted using the buckle.

Between the toe and heel binding around the perimeter.

Connection

If necessary, the lock will call the pre-listed telephone number. The call is free, just reject the call on the phone or touch an NFC card to the lock and the alarm will go off. In order for the SIM card to remain valid and in operation, it must be charged once a year for a minimum of CZK 200. You can also use any other SIM card on the market (it must be without a PIN lock).

Yes, a SIM card is included. In order for the SIM card to remain valid, it must be charged once a year for a minimum of CZK 200. Or you can use any other SIM card on the market (it must be without a PIN lock).

340 days after activating the SIM at the factory, the application will automatically display a notification about the impending expiration of the card. The lock can be used without a SIM card only via Bluetooth connection. When removing the SIM card from the lock, just check the setting in the application - I do not want to be notified about a missing SIM card ("Missing SIM card, do not move far."). Removing the SIM card also turns off the GSM module and prolongs the battery life.

Purchase and transport

Card, bank transfer, PayPal. We do not allow cash on delivery.

We use the Stripe payment gateway, which is one of the most secure gateways in the world.

We ship Pealock from the Czech Republic within 24 hours of payment.

Please note that in some countries, import duties may apply to consumer goods. The customer is obliged to know these obligations, so find out about import duties on consumer goods directly in your country. For orders across the EU, VAT is included - we ship from a warehouse in the EU.

We use the services of carriers PPL, Zásilkovna, GLS and UPS.

Yes. Pealock can be returned within 14 days without giving a reason. The goods must be unused and in the original packaging. The return form can be found in the order confirmation email. The address for return is: Skladon, Průmyslová 377, 742 51, Mošnov Czech Republic.

After receiving the Pealock, we usually return the money to the account within 5-8 working days.

You can find the list of stores on the main page in the footer as "Store locator".

Lock durability

Pealock meets the degree of protection IP33. The Pealock should always be mounted in a vertical direction perpendicular to the ground. Water must not get to the back of the hole under the buckle. In the locked state, water will not enter the lock because the opening is protected by the buckle. Therefore, it is not desirable to leave the lock lying in the rain in the unlocked state with the back side up. The lock is also equipped with a temperature sensor. In the event of a sudden change in temperature, it will alert the user.

No. The strap is made of a highly durable material - thermoplastic elastomer. Inside the strap are steel ropes and a cable connected to the alarm.

Battery

Pealock contains a Li-Pol battery that lasts up to 40 hours of operation on a single charge.

Pealock can be connected to a power outlet using a USB cable. In this case, it can be kept locked indefinitely. For example, when you want to lock a bike in a basement or garage.

Pealock contains a Li-Pol battery that lasts up to 40 hours on a single charge. In the mobile application, you have a constant overview of the battery status. If the charge value falls below 20%, you will be notified.

In the long run, we plan to replace the battery as part of our services. However, at present, it is not possible for the user to replace the battery.

App

The Pealock app is available for iOS and Android. You can download it for free in the App Store and Google Play.

In the mobile application, you can easily set the alarm delay from 1 to 5 seconds. In addition, the Pealock has an automatic alarm stop function if the Pealock is idle for 5 seconds. The alarm will then turn off automatically.

Yes. Pealock can be paired with multiple phones. However, it can only work with one device at a time. In the application settings, you can specify which phone number Pealock will call if necessary.

Yes. Multiple Pealocks can be connected to one phone. In the application settings in the upper right corner, add another smart lock via the "+" button.